Data Protection

Your privacy is important to us. Please read our data protection notice. 

You may always request information about your personal data processed by us at any time. You have the right to information, correction, deletion, restriction, data transferability and objection to such data at any time. In such a case, please contact the e-mail address listed below. In particular, you can withdraw your consent to receive any event invitations, information about our products and/or developments in the cultural sector and the ticketing industry, publication details and holiday greetings by notifying info@kulturplanner.com.

Graf Moser Management GmbH

Mariahilferstraße 109/20
1060 Vienna, Austria
Phone: +43 (1) 513 02 50
E-Mail: info@kulturplanner.com

Contact details of the person responsible for data protection

Graf Moser Management GmbH, info@kulturplanner.com

1. PURPOSE OF THIS PRIVACY POLICY

1.1. This Website Privacy Notice (this "Notice") explains which personal data is collected when you visit our website www.kulturplanner.com (our "Website") and how this data is processed by Graf Moser Management GmbH, Mariahilfer Straße 109/20, 1060 Vienna, Austria, as the data controller ("Kulturplanner" or "we").

1.2. This Notice is addressed to every visitor of our Website ("data subject" or "you").

1.3. We process your personal data in accordance with the EU General Data Protection Regulation ("GDPR") and applicable national data protection laws. Unless otherwise defined in this Notice, the terms used herein shall have the same meaning as defined in the GDPR.

2. WHAT PERSONAL DATA WE COLLECT AND FOR WHAT PURPOSES WE USE IT

2.1. When you use our Website we may process the personal data that you voluntarily provide to us (e.g. by means of our contact form).

2.2. However, you can also visit our Website without actively providing us with information about you. In this case we only collect certain data that your browser transmits to our Website server (i.e. log files) as well as data that we collect via the use of cookies or similar technologies.

2.3. The following is intended to inform you about the ways in which we collect personal data about you on our Website and the lawful purposes for which we may use it.

2.4. Personal data you actively disclose to us

2.4.1. When you actively communicate with us via our Website, we process the personal data that you voluntarily provide to us. In particular, this relates to our following service:

  • Contact forms: When you choose to contact us via the contact form provided on our Website, the personal data you provide to us (e.g.name, email address, correspondence) will be processed for the purpose of answering your questions, fulfilling your requests or otherwise communicating with you (Art 6 (1) b GDPR – performance of (pre-)contractual duties)
  • Job applications: When you choose to contact us to apply for job opportunities posted on our Website, the personal data you provide to us (e.g. name, contact data, application letter, CV data, photograph, certificates and references, etc.) will be processed for the purpose of reviewing your application and considering it in the recruitment process for the open position. (Art 6 (1) b GDPR – performance of (pre-)contractual duties)
  • Newsletter: If you have subscribed to our Newsletter via our Website, the personal data you provide to us (e.g. name, email address, product preferences) will be processed for the purpose of sending you the requested newsletter including customized information about our products and available promotions. If you no longer wish to receive the Newsletter, you can unsubscribe at any time by clicking the respective link in each Newsletter that you receive from us or send us your request for withdrawal by email. (Art 6 (1) a GDPR – consent)
  • Demo Request: If you have sent us a demo request using the relevant form, the personal data you provide (e.g. name, e-mail address, job title, company name, telephone number) will be processed to provide you with the desired demonstration of our products by one of our employees. She/He will contact you to arrange an appointment for the demonstration (Art 6 (1) b GDPR – performance of (pre-)contractual duties)
  • Downloading Resources: If you provide us with your personal data (e.g. name, email address, company name) in the course of downloading one or more of our resources, these will be processed – depending on the selection you have made – for the purpose of sending you the requested newsletter including customized information about our products and available promotions. If you no longer wish to receive the Newsletter, you can unsubscribe at any time by clicking the respective link in each Newsletter that you receive from us or send us your request for withdrawal by email. (Art 6 (1) a GDPR – consent) and/or to provide you with the desired demonstration of our products by one of our employees. She/He will contact you to arrange an appointment for the demonstration (Art 6 (1) b GDPR– performance of (pre-)contractual duties) and/or for the purpose of direct advertising or other forms of marketing or advertising (Art. 6 (1) f GDPR – legitimate interest of Graf Moser Management GmbH)

2.4.2. Some of the data we request in connection with our above-mentioned services may be marked as mandatory fields. If you do not provide this information required for the requested service, we may not be able to process your request or provide our services.

2.5. Log files

2.5.1. You may also visit our Website without actively providing us with information about yourself. In this case, we collect certain data that your browser transmits to our website server (i.e. log files).

2.5.2. Our log files contain the following information: (i) date and time of retrieval of our Website, (ii) type, version and settings of your web-browser, (iii) your operating system and internet service provider, (iv) pages and files requested, (v) the website used prior to visiting our Website, as well as (vi) your IP-address. The IP address is a specific number assigned to your computer which enables your device to communicate in a network using the Internet Protocol (IP). IP addresses may qualify as personal data as they technically allow the identification of the user in certain circumstances.

2.5.3. The processing of these log files is necessary for us to maintain the functionality, stability and security of our Website. We may also process them for the purpose of forensic investigations in the case of a security incident or in order to generate user statistics. For statistical purposes, your IP-address is used in anonymized form only. Legal basis: Art 6 (1) f GDPR (legitimate interest in maintaining functionality, stability and security of our Website)

2.6. Cookies

This cookie policy was created and updated by the company Consent Management - CookieFirst.

2.7. Google Analytics

In case you have consented to the use of cookies by us, this Website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google). Google Analytics uses cookies to help the Website analyse how users use the site.

The information generated by the cookie about your use of our Website (including your IP address and the URLs of the web pages accessed) will be transmitted to and stored by Google on servers in the United States. We do not store any of your personal data collected in connection with Google Analytics.

This Website uses an IP anonymization feature provided by Google Analytics. Your IP address will therefore be truncated/anonymized by Google immediately upon receipt. On our behalf, Google will use this information for the purpose of evaluating your use of our Website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to us. Google will not associate your IP address with any other data held by Google.

We process your personal data for the purposes of Google Analytics based on your consent which you may provide by clicking on the button "Allow cookies" on our Website's cookie banner (Art 6 (1) a GDPR). This consent can be withdrawn at any time with effect for the future. You may also refuse the use of cookies by selecting the appropriate settings on your browser (see Section 2.8.2 below). However, please note that if you do this, you may not be able to use the full functionality of this Website. Furthermore, you can prevent Google's collection and use of your data by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout.

Further information concerning Google's terms of use and privacy policy can be found at the following link: https://www.google.com/analytics/terms/gb.html.

2.8. How to control and manage the use of cookies

2.8.1. By clicking on the "Allow cookies" button in the Website's cookie banner you agree to the use of the above listed optional cookies on our Website. Your consent can be withdrawn (for all or individual cookies) at any time with effect for the future by directing your request to info@kulturplanner.com. The withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

2.8.2. You may also refuse the use of cookies by selecting the appropriate settings on your browser or by deleting the cookies from the device or browser. Most browsers accept cookies automatically, but you can alter the settings of your browser to delete cookies or prevent automatic acceptance if you prefer. In general, you have the option to see what cookies have been set and delete them individually, block third party cookies or cookies from particular sites, accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings, and check the following links for more browser-specific information:

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

2.8.3. You should be aware that if you delete all cookies, any preferences you may have will be lost and many websites may not function properly or some features may be lost.

3. RECIPIENTS OF YOUR PERSONAL DATA

3.1. For the above-mentioned purposes we may share your personal data with the following recipients:

  • our employees, subsidiary company, where necessary in order to perform our services (e.g. where you request certain services via our Website).

  • IT service providers who provide hosting, maintenance and security services for our Website.

  • to any other person upon your consent if necessary.
  • Where disclosure is required (i) by law or regulation or (ii) to establish, exercise or defend legal claims, we may also disclose personal data to a competent authority, such as supervisory, regulatory or criminal authorities, courts of law or other third parties who advise us in this context (e.g. lawyers or forensics experts).
  • Our Website Toolbox Craft CMS
  • Our mailing campaign tool „Mailchimp“
  • Our customer relationship management (CRM) tools SuiteCRM and Pipedrive
  • Our Social Media Partners, e.g. LinkedIn Ireland Unlimited Company and Xing

3.2. Some of these recipients may be located in countries outside the EU/EEA for which an adequate level of data protection has not yet been established by the EU Commission. It should be noted that the level of data protection in such countries may not be the same as within the EU/EEA. Also, subject to local laws and regulations data may be accessible to local authorities or courts.

3.3. However, where personal data is transferred to such third countries, we implement appropriate safeguards to ensure that your rights are protected in accordance with the GDPR. This includes the conclusion of the EU Commission's standard contractual clauses for the transfer of personal data (Art 46 (2) c GDPR). Further details on the implemented safeguards as well as copies of the respective agreements are available on request at info@kulturplanner.com.

4. HOW LONG WE KEEP YOUR DATA

4.1. Log files (see Section 2.5 above) are generally kept for a period of three months. Beyond this time period, log files will only be stored for the purpose of investigating irregularities or security incidents in our system. For the storage duration of cookies see Section 2.6 above.

4.2. We generally retain your personal data for as long as this is necessary for the fulfilment of the purpose for which they were obtained. Thus, in any case we process your personal data for the duration of our contractual or service relationship with you (see Section 2.4 above). Beyond this period, we keep your personal data to comply with statutory retention obligations (e.g. to fulfil the 7-year retention obligation under applicable tax and company law). Where necessary we may also keep your data for as long as potential legal claims against us are not yet time-barred; for certain claims the statutory limitation period may be up to 30 years.

4.3. As soon as there are no legitimate grounds for the further storage of personal data available, they will either be deleted or anonymized.

5. YOUR RIGHTS AS DATA SUBJECT

5.1. In accordance with the applicable law, you have the right to information, rectification, deletion, restriction of processing or objection to processing, to data portability and to lodge a complaint with a supervisory authority (in Austria: Austrian Data Protection Authority). To exercise any of these rights, please send an email to info@kulturplanner.com or a letter to Graf Moser Management GmbH, Mariahilferstraße 109/20, 1060 Vienna, Austria. In addition, you have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been violated. The Data Protection Authority is responsible for Austria.

5.2. We do not process your personal data for the purpose of taking decisions based solely on automated processing, including profiling, which produce legal effects concerning you (Art 22 GDPR).

6. UPDATES TO THIS PRIVACY POLICY

Austrian Data Protection Authority, Wickenburggasse 8-10, A-1080 Vienna

Phone: +43 1 52 152-0; E-Mail: dsb@dsb.gv.at

We may update this Privacy Policy to reflect legal, technical or business changes. When we update this Notice, we will take reasonable steps to notify you about the changes made. You can find the date of the “last update” at the end of this Notice.

If you have any questions or other concerns regarding the processing of your personal data by us, please contact Graf Moser Management GmbH on +43 (0)1 513 02 50 or by e-mail at info@kulturplanner.com.

(Last update 29 February 2024)